About Us
Founded in 1984 by a Rasta from Venice Beach, California and a pair of Glass Artists from Germany, the workmanship of our prolific designers, Jörg Schröder and Dominik Pfeiffer and TrillaGlass strives to provide herbal connoisseurs with the very best tobacco waterpipe at a reasonable price. We’re devoted exclusively to helping our customers improve the quality of their lives and their “Way of Life”. From scientific research and new product discovery to the manufacturing and packaging processes, Trilla Glass takes pride in our rigorous approach to ensuring quality and service. Our glasses made of Borosilicate and is known for having very low coefficients of thermal expansion (~3 × 10−6 /°C at 20°C), making them resistant to thermal shock, more so than any other brand. To keep our qualitative edge, we purchased glass from a variety of top tech vendors such as Simax, Pyrex, Endural, Schott, and Refmex.
TrillaGlass tubes are designed and specifically built for Easy Draw, Durability, Efficiency, and Maximum Cooling to reduce harmful by products and carcinogenic substances. In fact, studies by the U.S. Department of Health and Human Services have shown that tobacco smoke filtered through a tobacco water pipe contains approximately 50% less carcinogenicity than smoke from standard pipes, cigarettes and cigars. Enjoy healthier smoking with Trilla Glass tobacco water pipes!
On TrillaGlass.com, you will find extremely affordable prices that you will not find anywhere else. In addition, TrillaGlass.com offers world class online information designed to provide you with the in depth knowledge you need to make informed decisions about our products. When you visit TrillaGlass.com, you will find all the resources you need to shop smart and to shop with confidence. With 100%price match guarantee, our price guarantee includes time of sale price matching as well as 30 day price protection. TrillaGlass.com’s 30 day price protection policy states the following:In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Credit in the amount of the price drop good toward the purchase of anything else we sell.
OUR CUSTOMER SERVICE PRINCIPLES
We are committed to meeting our customer needs by providing the highest level of quality product and service possible. We care about all of our customers and seek to give each one attentive service.
SERVICE VALUES:
We provide excellent service.
- We will impress our customers with the quality and timeliness of our products in a pleasant and friendly manner.
We are honest and straight forward.
- We will act with honor and goodwill.
We practice team work.
- We will search for opportunities to support our glass artist to create quality and innovative products.
We value our customers.
- We will treat everyone we encounter with integrity and respect.
We welcome innovation and change.
- We will encourage and support glass artist innovation, creativity, and adaptability to change.
The following set of core values serves as a set of beliefs and principles that the employees and glass artist of Trilla Glass Corp.embrace.
PRIVACY
Trilla Glass Corporation does not share personal information about its customers with third parties for their own marketing purposes. We respect your privacy and are fully committed to protecting it. For more information, please visit our PRIVACY NOTICE.
Thanks for visitingTrillaGlass.com, and we hope you will become a regular visitor!